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Customer complaints about your products or services is a part of running a business, and with the rise of social media, it has created an excellent platform for consumers to express their views directly, both positive and negative. How do you handle these comments?
Ohio University shares their guide on the types of social media interactions your business will encounter and some dos and don’ts for dealing with them in this infographic.

They focus on the following:

A customer posts a bad review about your website
A customer complains about your products or service
A customer praises your business
A customer has a question for your company

Check out the infographic for more detail.

4 Types of Social Media Interactions Your Business Will Encounter


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This article was originally published in 22 August 2018. It was most recently updated in May 3, 2024 by Wise

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