{"id":6638,"date":"2018-07-13T12:00:24","date_gmt":"2018-07-13T11:00:24","guid":{"rendered":"https:\/\/da-manager.com\/blog\/?p=6638"},"modified":"2024-05-03T09:05:44","modified_gmt":"2024-05-03T08:05:44","slug":"how-social-customer-service-can-help-your-business","status":"publish","type":"post","link":"https:\/\/da-manager.com\/blog\/how-social-customer-service-can-help-your-business\/","title":{"rendered":"How Social Customer Service Can Help Your Business"},"content":{"rendered":"<p>A good customer experience occurs when there is a valuable interaction between you and your customers. Happy customer, happy business especially with the current <a href=\"https:\/\/www.da-manager.com\/social-media-marketing\/\" target=\"_blank\" rel=\"noopener\">social media<\/a> takeover, customers are 10x more likely to rant about your bad service on social media than speak to a supervisor. So, how can you make this social media work for you instead?<br \/>\n<a href=\"https:\/\/www.getambassador.com\/blog\/social-customer-service-infographic\" target=\"_blank\" rel=\"noopener\">Ambassador<\/a> shares stats and how your brand can create a great social customer service experience that keeps customers coming back for more in this infographic.<\/p>\n<p>They focus on the following benefits:<\/p>\n<p><em>71% of customers expect to receive assistance within 5 minutes of reaching out to a company.<br \/>\nIf they don\u2019t receive assistance in the time expected, 48% will leave the site.<br \/>\n92% of consumers in the UK left one business for another in the past year due to poor customer service.<\/em><\/p>\n<p><em><br \/>\n<strong>Best Practices<\/strong><br \/>\nShow your hours of business<br \/>\nEnable a complaints channel<br \/>\nRespond swiftly<\/em><\/p>\n<p>Check out the infographic for more detail.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6641\" src=\"https:\/\/da-manager.com\/blog\/wp-content\/uploads\/2018\/07\/social-customer-service.jpg\" alt=\"How Social Customer Service Can Help Your Business\" width=\"800\" height=\"2582\" srcset=\"https:\/\/da-manager.com\/blog\/wp-content\/uploads\/2018\/07\/social-customer-service.jpg 800w, https:\/\/da-manager.com\/blog\/wp-content\/uploads\/2018\/07\/social-customer-service-93x300.jpg 93w, https:\/\/da-manager.com\/blog\/wp-content\/uploads\/2018\/07\/social-customer-service-768x2479.jpg 768w, https:\/\/da-manager.com\/blog\/wp-content\/uploads\/2018\/07\/social-customer-service-317x1024.jpg 317w, https:\/\/da-manager.com\/blog\/wp-content\/uploads\/2018\/07\/social-customer-service-124x400.jpg 124w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: center;\"><strong> =========================================================<\/strong><\/p>\n<p style=\"text-align: center;\"><strong style=\"text-align: center;\"> Thanks for reading this post! Don&#8217;t just read and leave,<\/strong><\/p>\n<p style=\"text-align: center;\"><strong style=\"text-align: center;\"> please like, follow me, and share with others too!!&#8230;<\/strong><\/p>\n<p style=\"text-align: center;\"><strong> =========================================================<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A good customer experience occurs when there is a valuable interaction between you and your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[147],"tags":[216,185,186,233,193,273,195,132],"class_list":["post-6638","post","type-post","status-publish","format-standard","has-post-thumbnail","category-general","tag-facebook","tag-google","tag-instagram","tag-linkedin","tag-social-media","tag-social-media-marketing","tag-twitter","tag-website"],"modified_by":"Wise","_links":{"self":[{"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/posts\/6638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/comments?post=6638"}],"version-history":[{"count":0,"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/posts\/6638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/media\/6644"}],"wp:attachment":[{"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/media?parent=6638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/categories?post=6638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/da-manager.com\/blog\/wp-json\/wp\/v2\/tags?post=6638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}